Author: Elwin Bryan

What is to be done if the purchased products turned out to be of low-quality?

In the life of many people from time to time the unpleasant situations happens. Imagine that you set money aside for some time in order to purchase a thing, important for you, at last have got it, but it has low-quality. It can be anything, from the mobile phone to the wardrobe which doesn’t perform its functions or doesn’t match the description which was provided by the seller. It is worth to remember about such situations and to not disregard them as each buyer has full authority to receive high-quality goods. Also the appeal to the solicitor in such situations will promote the increasing quality control from manufacturers.

To which solicitor it is worth to appeal? To any which is engaged in hearing of cases about the rights of consumers. You can find the big list of qualified specialists on the Solicitors Guru website. At the same time the client is safe against wasting money on legal services that not succeed, since many of solicitors work according to the scheme when they receive the royalties in a percentage ratio of the sum won in the court – read more in no win no fee materials on the website.

Purposes of the appeal to a solicitor

Needless to say, that main purpose to appeal to the solicitor in case of purchasing of low-quality goods is only one – rectification of an injustice. And what exactly to understand regarding this concept – the buyer must decide independently. There are three variants of scenario:

  1. It is possible to return a thing to the seller and to demand full recovery of its cost. In certain cases it is possible to demand compensation for moral damage.
  2. It is possible to exchange a thing on identical, but with appropriate quality.
  3. It is possible to keep a thing (if it can be repaired, improved and used), but to file a lawsuit against the seller/manufacturer for purpose of receiving compensation for moral damage. As a rule, the amount of such compensation is much less, than the value of the thing.

In the third case it will be necessary to prove that the buyer has morally suffered because of low-quality goods. Most likely, there will be no direct proofs therefore here everything depends on skills of the solicitor and on his ability to do the job. The exception is made for tools and electric devices which can really do harm to their owner’s health.

When should you go to a specialist?

It is necessary to appeal to the solicitor at once as soon as you have seen that you have bought goods of low-quality. At this stage it is often possible to get through without solicitors help as the goods usually can be changed on new within the 30 days from the moment of purchase. Also it is also possible to receive additional compensation.

If the goods were in the use, and from the moment of purchase have passed more than one month, but no more than half a year, then the situation is more difficult, and the help of the solicitor is required.

In half a year from the moment of purchase it doesn’t make sense to make a claim anymore. There are some exceptions (for example, the goods weren’t be even unpacked during this time therefore its defect remained unnoticed), but they need to be discussed with the solicitor on a case-by-case basis.

What is it worth beginning with?

The problem can be solved much more simply and quicker, if not to allow it to go to the court. Firstly try to get in touch with customer service and describe the character of the problem. Under the law, requirements of the buyer must be satisfied. In the shop you can offer to address to the producer of goods, but you shouldn’t do it, because sellers are bear responsibility for the quality of their goods, not the manufacturer.

Remember that for surely win process in the court, you will be needed cash receipt and all documentation which was attached to goods upon their purchase.